Customer success manager

Posted 4 weeks ago

GE Solucions is currently looking for an experienced individual with exceptional management skills and expertise on various E-Commerce Platforms, The role involves the process of building a direct relationship with customers and providing them with a timely value proposition, performing a variety of tasks with your customer success team.

Responsibility:

  • The Manager will be responsible for providing Customer Support and Managing Relationships with customers from the US/UK Region.
  • Analyzing customer data to improve customer experience, leading to sustainable business growth. 
  • The Customer Success Manager has to plan and initiate the different strategic processes to handle customers on various E-commerce Platforms such as eBay, Amazon, Walmart & others
  • Manage the entire Customer Support Team, suggest ways, and provide timely feedback to the team for enhancing customer experience.
  • Solving Complexities related to a Customer Case and providing the best possible solutions.
  • Suggest Improvements for retaining customers and suggest new ideas for acquiring more customers leading to revenue growth
  • Creating a positive work environment and motivating the team to achieve the desired objectives by identifying gaps and suggesting ways of improvement

Requirements:

  • Minimum 3 years of experience in Customer Support Management.
  • Experience in E-Commerce Sales and Strategy planning is a MUST.
  • Hands-on expertise in US Marketplaces like eBay, Amazon, Walmart, Wish, Etsy, etc.
  • Knowledge about Major Ecommerce Models like dropship, Retail arbitrage along with Amazon FBA, FBM, and PL.
  • A self- starter who seeks challenges with exceptional communication and interpersonal skills.

Offerings:

  • Market Competitive Salary
  • Performance Bonus & Perks
  • Career Progression
  • Insurance & Paid Time Leaves

Other Details:

  • Shift Timings: 6 pm – 3 am
  • Working Days: Monday – Saturday
  • Location: PECHS, Block 6 Karachi

Apply Online